IPA Employee Loyalty Index

To be an attractive workplace, it is not only important to have many ambassadors. It is just as important not to have too many opponents on your team. The survey quickly highlights this and shows a real picture of loyalty in your workplace.

An IPA employee loyalty survey, also called an eNPS survey, quickly and effectively shows how loyal employees are to the organisation.

Det kommer klare svar på i hvor høj grad dine medarbejderne vil anbefale organisationen som et godt sted at arbejde til andre, der søger nyt job. IPA medarbejderloyalitets måling (eNPS) er en internationalt anerkendt metodik, hvor medarbejderne bliver stillet et simpelt anonymt spørgsmål.

Svarerene fordeler sig herefter i de 3 kategorier – det vi kalder tre forskellige loyalitets-grupper: Ambassadører, Passive og Modstandere.

Fordelen ved metoden er, at man kun behøver stille ét spørgsmål til medarbejderne. Således forstyrrer man ikke organisationen unødigt og kan til gengæld spørge 2-4 gange årligt.

Employee loyalty pays off

A loyal employee who has been with your organisation for many years is productive. They know their tasks and go the extra mile for customers as a matter of course. You can also expect fewer mistakes from a loyal employee, and they are typically a culture bearer who carries the company’s values into the organisation.

How loyal are your employees today?

Do you really know? You can measure it with IPA’s pulse measurements. It is a KPI number that should be in line with the other strategic and financial KPIs. It therefore has great business value and the right score makes a difference for the organisation.

Loyal employees make loyal customers

Younger generations, in particular, have very different demands and expectations of their workplace – and this is where employee loyalty requires a targeted effort. In a post-corona world, where many industries’ struggle for skilled labour is approaching a fight for survival.

Monitor the development 

Management can monitor developments and individual departments can monitor loyalty trends. Is there a risk of cancellations?

Have an active loyalty contingency plan

Finally, a lot has happened to our working lives in recent years. Project-based employment has become more common, and decades in the same workplace no longer sends the unambiguously positive signal it once did.

What is a good IPA Loyalty Score?

An excellent eNPS score is between 50-100. An eNPS score of 0-50 is considered good, while a score of -100-0 is bad.

Both Covid-19 and trends like The Great Resignation, leaving without having another job lined up, and Quiet Quitting, are all about delivering only the bare minimum required by your contract.

This lack of commitment can be fatal for the company, the team spirit and indeed the employee’s job satisfaction. We have seen numerous examples of people changing their lives and quitting their jobs.

More and more people are suffering from stress with quite serious consequences, and in general, there is a strong focus on work-life balance. Fortunately, Denmark is already ahead in this area, but burning out in a job that gives nothing in return but a pay cheque is probably becoming a thing of the past. More is needed.

Another part of the explanation for the high number of resignations is that your employees are constantly seeing job offers on their social media, and headhunters have become much more eager than we’ve seen before.

Employees are exposed to green grass everywhere, and if they’re not loyal, they’ll understandably be tempted.

Especially if your lawn looks wilted.